ગુજરાતી
English
50 percent of the complaints say that work has been done without doing any work
The city grows, but the service fails
Dilip Patel
Ahmedabad, August 20, 2024
1 lakh 50 thousand online complaints of primary inconvenience in 3 months, 50% resolved without action. Most of the time it does not work at all. Complaints can also be made online through CCRS. The situation is very bad in Bodakdev ward of Ghatlodia, the assembly constituency of Chief Minister Bhupendra Patel. Here the complaints of leaking drinking water pipeline are not resolved even in a week.
Any kind of complaint of Ahmedabad Municipal Corporation can be made on phone number 155303.
In Ahmedabad, people make 1811 complaints daily to the Municipal Corporation regarding sewage related problems. In the three months of May, June, July, 96 thousand 889 complaints of sewage, drainage and polluted water were received.
Among these complaints, there were 24 thousand 360 complaints of polluted water due to water and sewerage line leakage.
Drains and manholes are also cleaned. But, the complaints related to sewerage are increasing instead of decreasing.
In the three-month period from May to July, the Municipal Corporation system received a total of 1 lakh 66 thousand 679 complaints from 7 zones. Among these complaints, the highest number of complaints, about 264 complaints per day, were about overflowing of drains, back-up of sewage, polluted water.
In the Central Zone, the system received 25 thousand 525 complaints of drainage, engineering and 831 complaints of storm water drainage in three months. In the Northern Zone, 21 thousand 7 complaints of drainage, engineering and 1192 complaints of storm water drainage were received.
Muster stations and CCRS in 48 wards. The responsibility of resolving complaints of water, sewerage, road etc. lies with the employees of the Engineering Department including Assistant Engineer, Assistant City Engineer, Deputy City Engineer working at the ward level.
People complain about basic amenities, most of these complaints are being closed without resolving, it was presented in the meeting of the Standing Committee. 20 percent random check of complaints will be done by the employees working at the ward level.
2325 sq km city
The Ahmedabad Municipal Corporation city is spread over 450 square kilometers i.e. 45 thousand hectares. A city of 1875 sq km of another urban authority is being developed around the city. Thus, in a few years, the city of Ahmedabad will become 2325 sq km. In which 1 crore people will live. In such a situation, people are migrating to the city, but the BJP is indifferent in providing facilities, so there are widespread complaints from the people. People have lodged 6 lakh complaints every year.
Ward Sabha
In August 2023, it was announced to organize Grievance Redressal Ward Sabha in all the wards of the entire city to resolve the complaints of local citizens from a philanthropic point of view. But the Ward Sabha is not being successful. Because the complaints have increased instead of decreasing. Not resolved. The complaint redressal program includes property tax, clerk and business tax certificate bets, Engineer Department Water and Sewerage Road Work, Property Department – Illegal Unauthorized Construction or Encroachment, Health Department – Birth-Death Certificate PMJAY (Card In) UCD Department-PM Swa Nidhi Scheme. , Solid Waste Management, Door to Door Scheme, Dustbin complaints were coming in large numbers. Which has now been stopped.
Garden Complaint
Citizens of 290 small and big gardens run by the Municipal Corporation can do it online. Started taking complaints by scanning QR code, but did not proceed further. Apart from this, scan the QR code on the number 155303 or 8160829695 and fill the form with the required details. Which goes directly to the Garden and Garden Department. But it failed.
WhatsApp failed
Two years ago, a decision was taken to take complaints through WhatsApp messages. In which 7567855303 was used to register complaints about road, water, sewage, garbage, health, lamps and stray cattle in WhatsApp. This was a smart city project which was not successful. People were informed through Facebook.
Road complaint
If the road is bad, then complaint can be made on phone number 155303. There is information about all the routes on the website. There is information about when the road work is completed and the road defect liability is not completed. The road built in 5 years is often called indestructible. But it breaks.
Complaints can be made on the Ahmedabad Municipal Corporation website https://ahmedabacity.gov.in/
Monsoon related complaint number
Madhya Pradesh 9726415846
Eastern Zone 9099063856
Western Zone 6359980916
North West Zone 9726416112
South West Zone 6359980913
Uttar Pradesh 9726415552
South Zone 9099063239
Main Control Room 997835530
Drainage System
7 zones and 24 control rooms of underpasses are digitally connected to the main control room through wireless and internet. There are a total of 27 advanced automatic rain gauges measuring rainfall.
21 underpasses have large capacity pumps. Expert staff have returned with walkie talkies.
There are a total of 63 thousand 735 catchpits for disposal of rainwater. There are 23 water export pipelines on the western side of the Sabarmati river and 18 on the eastern side for drainage of rainwater.
There are 113 pumps at 67 locations to drain rainwater into 200 ponds and Kharicut canal. There are 35 storm water pumping stations and 87 pumps.
Monitoring with 2400 cameras
There are 1136 smart city cameras at 255 locations in Ahmedabad city. J (ANPR+RLVD) + (BRTS lane K
ANPR cameras, 130 cameras at four road junctions. PTZ cameras, 36 cameras at 18 locations of underpasses, 2385 CC at a total of 403 locations.
Coverage is through TV cameras.
However, they get a lot of complaints from people.
There are 9 trimming vans. 20 to be purchased. 60 tractors. Despite such a large surveillance facility, people have to lodge complaints.
Who is responsible for the filth?
Shahibaug BJP councillor and Ahmedabad mayor Pratibha Jain.
Bodakdev ward BJP corporator Khadi committee president Devang Dani.
City BJP leader and councillor Gaurang Prajapati.
Jatin Patel, Ghatlodia BJP councillor and deputy mayor. (Google translation from Gujarati)
